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| | |-+  Another..."Can I Get Your Number Please" Clip
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Author Topic: Another..."Can I Get Your Number Please" Clip  (Read 16698 times)
JALTO
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« on: August 20, 2008, 01:25:22 PM »

Caught this during a runway swap at PHL. 


-Jalto

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cessna157
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« Reply #1 on: August 20, 2008, 01:41:45 PM »

Just another clip of SWA complaining that they didn't get priority handling and complaining when, god forbid, things would happen to change in a plan.

Then, just to make it worse, he does the worst thing of complaining even further over a live, public frequency in use.
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evilcuban
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« Reply #2 on: August 20, 2008, 02:32:11 PM »

*sigh*  I thought the controller was really good about that.  You could tell he seemed to think the SWA pilot was a bit of a moron.  The pilot sounded more like a complaining, completely uninformed and unaware airline passenger than a pilot.
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obmaha
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« Reply #3 on: August 20, 2008, 08:18:15 PM »

What a D-Bag. I wonder what he thinks comments like that with acomplish other than upseting a controller working his butt off. Too bad there are pilots our there like that.
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KSYR-pjr
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« Reply #4 on: August 20, 2008, 08:42:04 PM »

Good clip of one pilot who should have kept his attitude off the airways.

If you have some time, you may want to consider re-editing the clip and bleeping out the super's phone number, however.
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RayZor
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« Reply #5 on: August 20, 2008, 08:59:04 PM »

Just curious, are airline pilots under pressure to get off the ground as soon as possible to save fuel?  In other words, will the pilot who requested the phone number hear anything from his superiors about taking too long to take off?  I can't think of any other reason he'd have to justify putting even more pressure on a hard-working air traffic controller.
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gredenko
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« Reply #6 on: August 20, 2008, 09:05:17 PM »

Just curious, are airline pilots under pressure to get off the ground as soon as possible to save fuel?

Southwest is.  They don't get paid "hourly" like most of us airline pilots.  They have a scheme where they get paid based on the flight itself.  It's been explained to me, but it's hard to describe.  Basically, that's why they taxi so fast and want to get going.  Also why they can turn a plane in like 20 minutes. 
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A_J_D_C
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« Reply #7 on: August 21, 2008, 09:57:32 AM »

the controller handled that so well, kept his cool, and to that i give him a clap, I didnt think that because of the price of fuel going up, the airlines started to take it out of the pilots pay if they dont get off the GND when the controller says that they will, he needs to sit back, take a breathe and think that on his shift for the day, he is going to have the best view in the house and see things that most people dont get to see sitting in their office seat. They have one of the most stressfull jobs yer, but one of the best jobs someone could ask for. Many people would love to do the job and experience the sights of what pilots get to see up front.
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nhpilot
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« Reply #8 on: August 21, 2008, 02:37:05 PM »

I agree that the SWA pilot probably should have stopped while he was ahead. But on the flip side when it's pretty obvious that the "home" carrier is given preferential treatment and it happens frequently, you have to agree with the "raised eyebrow" that's occasionally given. Was it in this case? There was a runway change, so hard to say. But as pilots, it's our nature to know the "whats and the whys"...especially if you're being given the runaround. Good for him......fuel is burning.

Would love to have listened in on that phone call.  smiley
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phlcontroller
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« Reply #9 on: August 21, 2008, 10:35:59 PM »

15 or so departures lined up at 9L, leftover from the morning push, second departure push starting to call outbound. Winds change. Steady stream of arrivals who have already been holding continue to fill the final. The call is made to swing the "boat". Downwinds are now filling with 27R arrivals. The Getaway that departed was a different departure fix than SWA and there were no in-trails to the fix he was departing over. SWA had in-trails. Somebody has to be last, it sucks, but that's life. As a controller at PHL I do wish we  had the time to explain the whys and hows over the frequency but there is just so much going on in the tower at once it would Cause us to get so behind that it would cause gridlock on the airport. As far as favoring the "home" carrier, I don't believe that exists at PHL regardless what anybody thinks. I Don't care who's at the runway when I say clear for takeoff. I'm trying to get rid of as many airplanes as fast as I can. Bye the way that first voice in the clip is a developmental, then the instructor,one of PHL's veterans, "eligible" to retire handled it flawlessly.
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keith
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« Reply #10 on: August 22, 2008, 10:39:33 AM »

I'm a relatively low-time private pilot, never flown out of a super busy airport like that, but it seems to me that it's OK to ask for a number to discuss an issue and find out why things went down the way they did. It's NOT ok, though, after receiving the number to continue to push the issue when the tower guy is just trying to do his job, and is obviously busy. 

It's clear that the pilot is frustrated and is essentially starting to vent on the frequency. Maybe he was having a bad day, too, and let his judgment slip.

Full credit to the controller that posted above, and to the guy working the freq. If this had happened at JFK, I can only think what would've happened to that pilot!
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phlcontroller
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« Reply #11 on: August 22, 2008, 01:47:54 PM »

Exactly, get the # then press on.
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rpd
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« Reply #12 on: August 22, 2008, 11:06:42 PM »

As a controller I get sick of the "home carrier" scenarios that are raised.  If a carrier has a major hub, it will always appear they have special treatment.  Where I work it is a major SWA hub, and we always hear "of course" when we tell an aircraft to follow SWA.  But if you fly into our airport at any time, it is a pretty good chance you will follow SWA.  If you fly into ATL you will probably follow DAL, AAL at DFW, UAL at IAD etc.  It is just simple numbers.  They have way more flights at a hub.

Like the PHL controller said, all we want is the aircraft to take off and get out of the airspace as soon as possible without regard to airline.  We have no incentive to favor any airline, home carrier or not.

By the way, the flight that departed was not the home carrier USAirways, but USA3000 (callsign "Getaway") airline which probably only has a few flights a day at PHL.
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nhpilot
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« Reply #13 on: August 22, 2008, 11:14:39 PM »

Maybe the JFK controller would have just said "SWA 123 you're going over a different fix than he is and there's in-trail on yours, thus the delay"......that's it....end of conversation. By the recording it sounded like they were sequenced and expected to be numero six for departure, it was changed and they wanted to know why. He didn't get an answer and asked for the #. Sure he whined a bit much, but remember he also has to answer to his Captain, his company and 120 souls sitting in the back.

I have the utmost respect for every controller out there, especially the ones working the high density airports and sectors. Sometimes though pilots do need an answer or an explanation for planning purposes or they just need to know "why".  smiley
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nhpilot
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« Reply #14 on: August 22, 2008, 11:29:05 PM »

rpd~

I have no doubt that complaining about preferential treatment gets sensationalized more often than not. But to think that it doesn't exist is a stretch. It's human nature to take care of the "family" and if it is one of the major contributors to the local economy, it probably should be done....inconspicuously of course.  smiley

Besides it gives us just one more thing to complain about.   wink
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