Folks;
I remember its been mentioned once or twice but I found the full documentary here:
http://www.mediafire.com/download.php?ayzo9thxhpdIt looks at the NY ATCTs & the TRACON, really interesting, also includes a bit on Avianca 052. I've used that as an example case for many aviation human factors reports and hearing the auctual CVR really made my blood run chilly!
Enjoy.