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| | |-+  Professional or Unprofessional?
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Author Topic: Professional or Unprofessional?  (Read 7585 times)
NAplaya16-ATC
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« on: January 21, 2008, 08:51:28 PM »

I have listened to alot of audio feeds with ATCs who use comedy, make jokes, laugh, speak different languages ("hasta la vista" (BOS john), and just do whatever to make the job more exciting and less stressful., and they do it without creating problems or instances that would possibly create incursions, dangerous situations, etc.   To me, i enjoy listenin to ATCs who do stuff like that b/c like i said it just makes everything more enjoyable.

yet, when i talk to people or read their responses to such work,  some people seem to enjoy it, yet others think it is completely wrong and that it is "completely unprofessional" for them to use "inappropriate terms."   

thoughts about this?   do all of you guys/girls seem to agree or disagree?

-NAplaya
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zmeatc
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« Reply #1 on: January 21, 2008, 08:55:49 PM »

The way I see it is, stay professional, but have fun doing it. A little good humor here and there doesn't hurt.
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KSYR-pjr
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« Reply #2 on: January 21, 2008, 09:19:13 PM »

thoughts about this?   do all of you guys/girls seem to agree or disagree?

As long as this lighter attitude is served up occasionally and outside of routine communications, I don't have a problem with it. If it replaces routine or common instructions, then that I am concerned because it jeopardizes aircraft safety in too many ways to get into in this thread.
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Regards, Peter
ATC Feed:  Syracuse (KSYR), NY
Greg01
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« Reply #3 on: January 21, 2008, 09:35:28 PM »

Exactly what Peter said. Also, controllers and pilots are human...so keep that in mind. I was just in SYR eariler today to pick up a patient for an Angel Flight and the controller was vectoring us for the ILS 28 (even though it was clear, it was fun to just shoot the approach) and the winds were howling at 2000 feet. So, I get on the radio to the approach controller and said, "Just a heads up approach, at 2000, we're showing the winds 300 @ 35." The response I got was something like "Holy shmoley" or "Wow!" I can't remember.

Sure it wasn't the programmed response "Cirrus xxx, roger" but it got the message across.

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MathFox
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« Reply #4 on: January 22, 2008, 04:49:40 AM »

As long as this lighter attitude is served up occasionally and outside of routine communications, I don't have a problem with it. If it replaces routine or common instructions, then that I am concerned because it jeopardizes aircraft safety in too many ways to get into in this thread.

It is undeniable that controllers create an atmosphere on frequency. This atmosphere influences what pilots will report; if the mood is too strict some potentially dangerous situations won't get reported or might get reported late. However, you want to avoid chatter as that may drown out serious transmissions. Another issue is to get cooperation from pilots; safety is teamwork and requires people management. Having pilots in a friendly mood makes work easier for ATC.

For people management reasons you want to deviate from strict formalities; having a quasi-relaxed professional atmosphere will work best. The trick is to maintain the balance here, the real good controllers seem to do that subconsciously.
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mk
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« Reply #5 on: January 22, 2008, 10:21:53 AM »

i echo all the responses, a controller's job demands attention; attention on his part and that of all the flight crews in the airpsace.  Nothing drives me crazier than when i'm transmitting more than once to a part 121 or part 135 crew to get their attention.  humor, seriousness or whatever in between is acceptable...just nothing rude, degrading, or unapproapriate....

Chicago app humor....
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Greg01
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« Reply #6 on: January 22, 2008, 10:45:56 AM »

That was hilarious!

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NAplaya16-ATC
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« Reply #7 on: January 22, 2008, 01:33:29 PM »

that CONGA clip is funny as hell!
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NAplaya16-ATC
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« Reply #8 on: January 23, 2008, 05:49:09 PM »

i kinda look at it as,  keep it formal, but informal.   just because i think the more casual you do something, the better you do and you get better results.   im definitely not saying, that a person should completely relax and go joe schmo on the job. however,  the calmer you act, the calmer the pilot will act and things will be accomplished more quickly and efficiently.

im pretty sure im just restating what all of you have said already! lol   im juts kinda adding my 3 cent piece!


-NAplaya
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Greg01
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« Reply #9 on: January 23, 2008, 06:28:56 PM »

I guess that might be the way to say it. As anyone who has heard me talk on the radio can tell you, I think I sound relaxed. Sometimes you hear a guy who sounds like he is going to wet his pants when he's on the radio. I've found that things are usually easier for me that way.

Just my $.02 (sorry, I'm not worth $.03!)  Wink

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NAplaya16-ATC
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« Reply #10 on: January 23, 2008, 08:10:35 PM »

greg,

haha!   hey, im still a student, with no experience at all.  So however much you consider the value of your opinion, i am not even worth a tenth of it!!!   you have experience in the area, so your opinion is well worth more than myself!

-NAplaya
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Greg01
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« Reply #11 on: January 23, 2008, 08:19:07 PM »

I take it from your ID (NAplaya16-ATC) that you're 16. Well, guess what, at most I have a year on you!

Even though I'm instrument rated, I do not count myself among the experienced (like some here and at other places).

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rbrong
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« Reply #12 on: January 23, 2008, 08:54:37 PM »

My two-cents worth is that professionalism is a must.  Safety is the name of the game and making communications clear and concise is what it is all about.  However, this doesn't mean that a controller can't enjoy what they do.  There's one controller here in Reno that always sounds really in to his job.  He's friendly, courteous, and very accommodating.  Every time he hands you off he signs off with a big "See ya!"  When you talk to the guy you end up loving flying that much more.

On the flip side of that there's a different controller here that is always flat and grumpy.  His monotone speaking voice gets the job done just fine but it doesn't do much to inspire you.  I always feel like I have to be extra careful not to screw up for fear of getting scolded (silly, I know).

I believe having an appropriate amount of fun while being professional is the way to go.
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Jason
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« Reply #13 on: January 23, 2008, 09:11:14 PM »

I echo most all of the comments in this thread.  If you haven't already, you'll often notice how far out of the way a pilot will go to help a controller out if that controller is professional, yet has a good sense of humor and presence on the frequency (and vice versa).

Even down here in busy New York airspace, controllers have a good sense of humor if you play by their rules and have a fun time doing it.  It makes the professional relationship between pilots and controllers that much more pleasurable.
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KSYR-pjr
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« Reply #14 on: January 23, 2008, 09:35:00 PM »

If you haven't already, you'll often notice how far out of the way a pilot will go to help a controller out if that controller is professional, yet has a good sense of humor and presence on the frequency (and vice versa).

That's certainly true, but when you really think about it, do we have a choice?  Smiley      Visions of hockey's "penalty box" immediately come to mind.

Based at a class C airport in a small aircraft I am constantly given instructions that either move me out of the way for faster commercial and military aircraft or set me up for abbreviated approaches.  Many times the controller will end his transmission to me with, "thank you very much for your help today," but in reality what choice did I have?  Smiley   They do more for me than I can do for them. 

Kidding in some regard as there have been times I have responded with "unable" when I truly believed the instruction would compromise some aspect of safety but most times I don't have a choice, say if I am being vectored out of the way for faster traffic.  Declare minimum fuel?  Nah, that would only work once.

Don't get me wrong, though. The "thanks" does add to the friendly atmosphere on the frequency but again, it is almost like saying "have a great night" - somewhat meaningless.
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Regards, Peter
ATC Feed:  Syracuse (KSYR), NY
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